> Markdown version of https://bamzip.com/en/voice-agent. Site index: https://bamzip.com/llms.txt
> An AI voice agent answers customer questions from your own material, then hands your team a summary of every call. Built by Bamzip for small and mid-sized businesses. Try talking to it in your browser.

# When customers ask, AI picks up first.

Questions nobody answers often become lost business. An AI voice agent answers common questions from your material, records what the customer needs and passes what matters to your team. You can talk to it right now.

[Book a consultation](https://bamzip.com/en/book-demo)

## Skip the description. Talk to it.

Pick a scenario, press Start call and allow the microphone. When the call ends you get a summary, the same one the owner and team would receive.

Start when you're ready

Try: What can you do for us? You can also speak Chinese, or mix both.

The conversation will appear here.

You are talking to an AI, and its answers may be wrong. Your voice and text are sent to MiniMax and our model providers for processing; this site does not store recordings or conversations. Please do not share ID or bank numbers. The demo never books or sends anything.

## Three jobs on every call.

### Understand and answer

It answers from your material and does not guess.

- **Source**: Product sheets, pricing rules, FAQs, opening hours and anything else you have approved.

- **What AI does**: Turns speech into text, looks up the answer and replies in a natural voice, in the customer's language.

- **What it won't do**: Quote prices or lead times beyond your material, or make promises for you.

Related: [Customer operations](https://bamzip.com/en/solutions/customer-operations)

### Capture what matters

Every call leaves a summary you can act on.

- **What it records**: What the customer wants, quantity or timing, and contact details.

- **Where it goes**: Your current inquiry inbox, spreadsheet or CRM, with an alert to the owner.

- **What people do**: Read the summary and decide whether to follow up. No listening back.

Related: [Revenue and sales](https://bamzip.com/en/solutions/revenue-sales)

### Hand over at the right moment

AI takes only what it can handle.

- **When**: The customer asks for a person, complains, raises contracts or pricing, or AI cannot follow.

- **How**: It tells the customer someone will be in touch and sends the summary and contact details to the owner.

- **Who sets the rules**: We set them with you before launch, and you can change them later.

Related: [Customer operations](https://bamzip.com/en/solutions/customer-operations)

## What AI answers, and what goes to a person.

Handling follows risk tiers. These are the defaults, adjusted to your business before launch.

| Situation | What the system does |
| --- | --- |
| Opening hours, product specs, common questions | AI answers from your material |
| Bookings and new requests | AI records the details and staff call back to confirm |
| Price, lead time, contracts | AI does not answer; it passes the question to the owner |
| Complaints, upset callers, requests for a person | AI hands over straight away |
| Unclear audio or nothing in the material | AI asks once more, then hands over |

## Questions, answered

Practical questions before committing to a project.

Can it take real phone calls?

This demo runs in the browser. Phone lines depend on your region, number and carrier rules, so we assess them in the consultation. You can also start on your website, where visitors talk to it with one click.

Which languages does it support?

The demo works in Chinese and English, and you can switch or mix them during a call. Speech recognition also handles common languages such as Japanese, Korean, Spanish, French and German. Before launch we test the languages your customers use, then decide which to open.

Can it use our own voice?

You can choose a ready-made voice, or use a custom voice with the speaker's consent.

How long is the pause after I speak?

The demo waits for you to finish a sentence, so each turn pauses for a few seconds, and you can press a button to interrupt. Where timing matters more, a real-time voice setup is available at a higher cost.

What does it cost?

It depends on call volume, how it connects and the systems involved. We explain this in a consultation based on your situation.

## Which recurring task should work better?

[Let’s talk](https://bamzip.com/en/book-demo)