Inquiry handling
Keep good inquiries from drowning in competitors and spam.
- What comes in
- Inquiries from your website form, company mailbox and marketplace forwards.
- What the AI does
- Decides whether it is a real buyer, a competitor or spam, with a score and a reason. It detects the language and writes the first reply in it.
- What you get
- Good inquiries go straight to the owner's WeChat (via WeCom) or WhatsApp with a summary. Competitors and spam are archived where you can still check them.
- Who confirms
- A first acknowledgement can go out on its own. Anything asking about price or lead time waits for a salesperson.
Related solution: Revenue and sales